We know that partnering with a 3PL is a big decision, and you probably have a lot of questions. We’ve compiled a list of answers to some of the most common questions we get from brands just like yours.
General
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Q: What is Better Brands 3PL?
Better Brands 3PL (BB3) is a full-service third-party logistics (3PL) provider offering warehousing, order fulfillment, inventory management, and shipping solutions for eCommerce and wholesale brands.
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Q: Where are your warehouses located?
Our main warehouse is located at 1/45 Alex Fisher Drive, Burleigh Heads, QLD, providing domestic and international fulfillment services.
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Q: Do you require long-term contracts?
We offer flexible terms. Our standard service agreements run for 12 months, while storage agreements are 6 months with a 14-day notice period for termination.
Services
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Q: What services does Better Brands 3PL provide?
We offer a range of 3PL solutions, including:
• Warehousing & Storage – Palletized storage with flexible pricing.
• Order Fulfillment – B2B & B2C fulfillment, including Shopify integration.
• Pick, Pack & Shipping – Efficient order processing with transparent pricing.
• Returns Management – Handling product returns with a per-item fee.
• Freight & Distribution – Domestic and international shipping coordination.
• Graphic Design Services – Branding, packaging, and marketing materials. -
Q: Do you offer bulk receiving and container unloading?
Yes. We charge a base access fee of $1,000/month + GST, covering:
- Palletized deliveries & coordination of bulk movements
- Warehouse storage & replenishment of bin locations
- Shared office workspace access
Technology & Integrations
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Q: What platforms do you integrate with?
We integrate with Shopify, WooCommerce, Amazon, eBay, Magento, and Carton Cloud Warehouse Management Software (WMS).
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Q: How do I track my inventory?
Clients get real-time inventory management and reporting through our WMS system.
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Q: Do you charge extra for software integrations?
Standard integrations (e.g., Shopify, WMS) are included. Any custom software or hardware needs will be charged at cost + 3%.
Storage & Warehouse Access
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Q: Can I access my stored goods?
Yes. Clients can schedule reasonable stocktake and visual inspections with prior notice.
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Q: Can my staff operate warehouse equipment?
No. Only BB3 staff are permitted to operate forklifts, machinery, or equipment for safety reasons.
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Q: Is insurance required for stored goods?
Yes. Clients must provide proof of insurance for all stored materials.
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Is parking available at the warehouse?
Yes, but parking is not allocated and only available in designated areas.
Billing & Payments
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Q: How are fees and payments handled?
- Invoices are issued at the end of each month
- Payment is due within 14 days
- Late payments incur 12% annual interest, and BB3 reserves the right to withhold inventory until outstanding balances are cleared.
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Q: Can prices change?
Yes, pricing is subject to change based on client needs and volume. Any changes will require written agreement with the client.
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Getting Started
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Q: How do I start working with Better Brands 3PL?
Follow these steps:
• Contact us for a free consultation.
• Sign the service agreement and provide your business details.
• Integrate your system with our WMS and shipping partners.
• Start sending inventory to our warehouse for fulfillment! -
Q: Who do I contact for support?
Our customer support team is available via warehouse@betterbrands3pl.com.au or +61407 596 598.
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